Distribution Customer Success Specialist

NFI Industries; Fargo (ND); On-site; USD 21,000 - 30,000; Full time

Job summary

NFI Industries is seeking a Distribution Customer Service Representative to handle inquiries, process orders and receipts, and resolve complaints in a prompt, courteous manner. You will route calls, assist visitors, and support clerical duties under the supervision of the Customer Service Supervisor or Office Manager.

The role requires strong MS Office skills, accurate typing, and experience with shipping software.

Qualifications

• HS diploma or equivalent required.
• Strong computer knowledge including MS Office applications.
• Basic typing skills.
• Familiarity with 10-key.
• Shipping software systems including UPS and Federal Express.
• Excellent oral and written communication skills.
• Excellent customer service skills.
• Must be able to work in varying facility conditions.
• Ability and availability to work irregular or extended hours including nights, weekends and potentially holidays as needed.

Responsibilities

• Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner
• Processes and inputs all customer orders
• Produces stock reports to check for product availability
• Produces all related paperwork and necessary information required for customer work orders
• Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary
• Provides follow up with other departments to ensure service standards are being met
• Assures proper invoicing of accounts by verifying computer generated invoices
• Prepares shipping and tracing information to customers as required
• Maintains damage records and back order logs
• Communicates customer feedback to management including any signs of dissatisfaction
• Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes
• Oversees all paperwork associated with orders and maintain the corresponding files
• Maintains current and accurate procedure manual, which details the processing requirements for each account

Skills

Typing skills

Oral & written communication

Customer service

Work irregular hours

Strong computer knowledge

Education

HS diploma or equivalent

Tools

MS Office

10-key

UPS shipping software

FedEx shipping software

Job description

NFI Industries is seeking a Distribution Customer Service Representative to handle inquiries, process orders and receipts, and resolve complaints in a prompt, courteous manner. You will route calls, assist visitors, and support clerical duties under the supervision of the Customer Service Supervisor or Office Manager.

The role requires strong MS Office skills, accurate typing, and experience with shipping software.