Distribution Customer Care & Order Specialist

NFI; Chino (CA); On-site; USD 28,000 - 30,000; Full time

Job summary

NFI's Distribution Customer Service Representative supports order processing, inquiries, and issue resolution with a focus on accuracy and courtesy. You will answer calls, handle shipments, invoices, and documentation, and coordinate with Traffic and Operations to meet service standards.

The role requires HS diploma, strong computer skills, typing ability, and familiarity with UPS/FedEx systems. Occasional irregular hours including nights and weekends may apply.

Qualifications

• HS diploma required.
• Strong computer knowledge including MS Office.
• Basic typing skills.
• Familiarity with 10-key.
• Shipping software systems including UPS and Federal Express.
• Excellent oral and written communication skills.
• Excellent customer service skills.
• Must be able to work in varying facility conditions.
• Ability and availability to work irregular or extended hours including nights, weekends and potentially holidays as needed.

Responsibilities

• Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner
• Processes and inputs all customer orders
• Produces stock reports to check for product availability
• Produces all related paperwork and necessary information required for customer work orders
• Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary
• Provides follow up with other departments to ensure service standards are being met
• Assures proper invoicing of accounts by verifying computer generated invoices
• Prepares shipping and tracing information to customers as required
• Maintains damage records and back order logs
• Communicates customer feedback to management including any signs of dissatisfaction
• Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes
• Oversees all paperwork associated with orders and maintain the corresponding files
• Maintains current and accurate procedure manual, which details the processing requirements for each account

Skills

Communication skills

Customer service

Typing speed

Flexibility

Adaptability

Education

HS diploma or equivalent

Tools

MS Office

10-key

UPS/FedEx shipping software

Job description

NFI's Distribution Customer Service Representative supports order processing, inquiries, and issue resolution with a focus on accuracy and courtesy. You will answer calls, handle shipments, invoices, and documentation, and coordinate with Traffic and Operations to meet service standards.

The role requires HS diploma, strong computer skills, typing ability, and familiarity with UPS/FedEx systems. Occasional irregular hours including nights and weekends may apply.