Distribution Customer Care Specialist

NFI Industries; Chino (CA); Vor Ort; USD 28.000 - 30.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, Vision coverage

401k plan

Paid time off

Paid parental leave

Wellness program

Life insurance

Zusammenfassung

NFI Industries in California is hiring a Distribution Customer Service Representative to handle customer inquiries, process orders and receipts, and manage complaints with prompt, courteous service. The role includes routing calls, greeting visitors, and clerical duties under supervision.

The position requires HS diploma, strong MS Office skills, accurate typing, and familiarity with 10-key; experience with UPS/FedEx shipping systems is a plus.

Qualifikationen

• HS diploma or equivalent required.
• Strong computer knowledge including MS Office applications.
• Basic typing skills.
• Familiarity with 10-key.
• Shipping software systems including UPS and Federal Express.
• Excellent oral and written communication skills.
• Excellent customer service skills.

Aufgaben

• Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner
• Processes and inputs all customer orders
• Produces stock reports to check for product availability
• Produces all related paperwork and necessary information required for customer work orders
• Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary
• Provides follow up with other departments to ensure service standards are being met
• Assures proper invoicing of accounts by verifying computer generated invoices
• Prepares shipping and tracing information to customers as required
• Maintains damage records and back order logs
• Communicates customer feedback to management including any signs of dissatisfaction
• Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes
• Oversees all paperwork associated with orders and maintain the corresponding files
• Maintains current and accurate procedure manual, which details the processing requirements for each account

Kenntnisse

Communication

Customer service

MS Office

Typing

10-key

UPS/FedEx software

Ausbildung

HS diploma or equivalent

Tools

MS Office

10-key

UPS shipping software

FedEx shipping software

Jobbeschreibung

NFI Industries in California is hiring a Distribution Customer Service Representative to handle customer inquiries, process orders and receipts, and manage complaints with prompt, courteous service. The role includes routing calls, greeting visitors, and clerical duties under supervision.

The position requires HS diploma, strong MS Office skills, accurate typing, and familiarity with 10-key; experience with UPS/FedEx shipping systems is a plus.