Distribution Customer Care Specialist

NFI Industries; Lathrop (CA); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Prescription Drug Coverage

401k Plan

Wellness Program

Life Insurance

Paid Time Off

Paid Parental Leave

Job summary

NFI Industries in United States, CA is seeking a Distribution Customer Service Representative to handle inquiries, process orders, and manage receipts in a prompt, courteous manner. You will route calls, greet visitors, and support clerical tasks under supervision.

This role emphasizes accurate invoicing, timeliness, and cross-department collaboration to meet service standards. The position requires strong MS Office skills, excellent communication, and flexibility for irregular hours, including

Qualifications

• HS diploma or equivalent required.
• Strong MS Office knowledge.
• Basic typing skills.
• Familiarity with 10-key.
• Shipping software systems including UPS and Federal Express.
• Excellent oral and written communication skills.
• Excellent customer service skills.
• Must be able to work in varying facility conditions.
• Ability and availability to work irregular or extended hours including nights, weekends and potentially holidays as needed.

Responsibilities

• Respond to inquiries and complaints concerning work orders, invoices, shipments and inventory counts in a courteous manner.
• Process and input all customer orders.
• Produce stock reports to check product availability.
• Produce all related paperwork and information for customer work orders.
• Coordinate special and last minute shipping requests with Traffic and Operations, expediting orders as needed.
• Provide follow-up with other departments to ensure service standards are met.
• Ensure proper invoicing by verifying invoices.
• Prepare shipping and tracing information for customers as required.
• Maintain damage records and back order logs.
• Communicate customer feedback to management, including signs of dissatisfaction.
• Act as liaison between warehouse and customer regarding invoicing and credit changes.
• Oversee paperwork for orders and maintain files.
• Maintain current procedure manual detailing processing requirements.

Skills

Communication skills

Customer service

Typing

Education

HS diploma or equivalent

Tools

MS Office

10-key

Shipping software (UPS/FedEx)

Job description

NFI Industries in United States, CA is seeking a Distribution Customer Service Representative to handle inquiries, process orders, and manage receipts in a prompt, courteous manner. You will route calls, greet visitors, and support clerical tasks under supervision.

This role emphasizes accurate invoicing, timeliness, and cross-department collaboration to meet service standards. The position requires strong MS Office skills, excellent communication, and flexibility for irregular hours, including