Logistics Customer Care Specialist

Forward Air Corp.; Bloomington (CA); On-site; USD 26,000 - 28,000; Full time

Job summary

Forward Air Corp. is seeking a Customer Relations Coordinator to provide front-line administrative and customer service support for shipments across multimodal networks at an on-site facility.

You will serve as the main contact for customers, carriers, drivers, and internal teams, handling scheduling, tracking, documentation, and billing support. Responsibilities include data entry, document handling, payment processing support, and maintaining compliant records.

Qualifications

• High school diploma or GED required; college degree preferred.
• Strong attention to detail with process discipline.
• Professional written and verbal communication with customers.
• Team player capable of working on-site with cross-functional teams.
• Respect for confidentiality when handling sensitive information.
• Proficient with Office tools and web conferencing platforms.

Responsibilities

• Serve as central point of contact for customers, carriers, drivers, and internal teams.
• Provide front-line customer service for shipment status inquiries and documentation.
• Data entry for shipment details, order updates, and records within deadlines.
• Track and trace shipments using internal systems; communicate updates.
• Coordinate scheduling for pickups, deliveries, and appointments.
• Prepare and organize shipping documents such as AWBs, B/Ls, PODs.
• Support accounts receivable, accounts payable, and billing tasks.
• Maintain organized electronic and physical files for shipments and finances.
• Communicate with carriers, warehouses, dispatch, and operations teams.
• Identify issues and escalate to leadership per procedures.
• Assist with inbound/outbound mail, record updates, and office supplies.
• Participate in training, meetings, and process improvements.

Skills

Attention to detail

Customer-focused communication

Team collaboration

Discretion & confidentiality

Technical: Office software

Education

High School Diploma or GED

Tools

Microsoft 365

Teams/Zoom/Webex

Job description

Forward Air Corp. is seeking a Customer Relations Coordinator to provide front-line administrative and customer service support for shipments across multimodal networks at an on-site facility.

You will serve as the main contact for customers, carriers, drivers, and internal teams, handling scheduling, tracking, documentation, and billing support. Responsibilities include data entry, document handling, payment processing support, and maintaining compliant records.