On‑Site Logistics Customer Relations Specialist

Forward Air Corp.; Kent (WA); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

On-site role

Job summary

Forward Air Corp. seeks a Customer Relations Coordinator to provide front-line administrative and customer service support for accurate shipment processing and documentation. You will interact with customers, carriers, drivers, and internal teams to ensure timely updates and smooth freight movement.

The role includes data entry, tracking, scheduling, and various billing-related tasks. This on-site position emphasizes attention to detail and professional communication in a fast-paced logistics

Qualifications

• High school diploma or GED required; undergraduate degree preferred.
• Experience in customer service, administrative support, logistics, or transportation environments preferred; training provided.
• Strong attention to detail with the ability to follow established processes.

Responsibilities

• Serve as central point of contact for customers, carriers, drivers, and internal teams.
• Provide front-line customer service for shipment status inquiries and documentation requests.
• Data entry for shipment details and operational records within deadlines.
• Track and trace shipments and communicate updates to customers and internal teams.
• Coordinate scheduling for pickups, deliveries, and appointments.
• Prepare and organize shipping documents such as AWBs, bills of lading, labels, and POD.
• Support site activities including freight acceptance and shipment paperwork handling.
• Assist with accounts receivable, accounts payable, and billing tasks.
• Maintain organized files for shipment, financial, and administrative documentation.
• Communicate with carriers and internal teams to support timely freight movement.
• Escalate routine service issues to operations leadership.
• Participate in training, meetings, and process improvements.

Skills

Customer service

Attention to detail

Communication

Team collaboration

Discretion/confidentiality

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Windows

Microsoft Office 365

Teams/Zoom/Webex

Job description

Forward Air Corp. seeks a Customer Relations Coordinator to provide front-line administrative and customer service support for accurate shipment processing and documentation. You will interact with customers, carriers, drivers, and internal teams to ensure timely updates and smooth freight movement.

The role includes data entry, tracking, scheduling, and various billing-related tasks. This on-site position emphasizes attention to detail and professional communication in a fast-paced logistics