On-Site Logistics & Customer Care Specialist

Forward Air Corporation; Boston (MA); On-site; USD 25,000 - 36,000; Full time

Job summary

Forward Air Corporation in Boston is seeking a Customer Relations Coordinator to provide frontline administrative and customer service support for shipment processing, documentation, and communication across multimodal networks. This role includes data entry, tracking, invoicing support, and coordination with customers, drivers, carriers, and internal teams.

You will work on-site in a fast-paced logistics environment, ensuring timely updates, accurate records, and compliant documentation while

Qualifications

• High School Diploma or GED required; college degree preferred.
• Previous experience in customer service, administrative support, logistics, or transportation environments preferred; training provided.
• Strong attention to detail with the ability to follow established processes.
• Clear, professional written and verbal communication skills with a customer-focused approach.
• Ability to work collaboratively in a fast-paced, team-oriented, on-site environment.
• Demonstrated discretion and confidentiality in handling sensitive information.
• Proficient with Windows PCs, Microsoft Office(Outlook/Word/Excel/PowerPoint) and web conferencing tools.

Responsibilities

• Serve as a central point of contact for customers, carriers, drivers, and internal teams via phone, email, and in-person interactions.
• Provide front-line customer service by responding to shipment status inquiries, documentation requests, and routine service questions.
• Perform accurate data entry for shipment details, customer instructions, order updates, and operational records within required timelines.
• Track and trace shipments using internal systems and carrier platforms; communicate updates to customers and internal teams.
• Coordinate scheduling for pickups, deliveries, appointments, and other routine operational activities.
• Prepare, review, and organize shipping documents such as air waybills, bills of lading, labels, and POD.
• Support terminal/site activities including freight acceptance and driver assistance.
• Assist with accounts receivable, accounts payable, and billing support tasks, including invoice preparation and reconciliation.
• Maintain organized electronic and physical files for shipment, financial, and administrative documentation.
• Communicate with carriers, warehouses, dispatch, and internal operations teams to support timely movement of freight.
• Identify routine service issues or delays and elevate them to operations leadership.
• Support routine administrative tasks such as mail processing, record updates, and office supply monitoring.
• Participate in training, meetings, and process improvement activities.

Skills

Customer service

Administrative support

Logistics

Attention to detail

Communication

Teamwork

MS Office

Education

High School Diploma or GED

Tools

Microsoft O365

Teams

Zoom

Webex

Job description

Forward Air Corporation in Boston is seeking a Customer Relations Coordinator to provide frontline administrative and customer service support for shipment processing, documentation, and communication across multimodal networks. This role includes data entry, tracking, invoicing support, and coordination with customers, drivers, carriers, and internal teams.

You will work on-site in a fast-paced logistics environment, ensuring timely updates, accurate records, and compliant documentation while