Logistics Customer Experience Coordinator

Forward Air Corp.; Fife, Northern (WA, KY); Hybrid; USD 32,000 - 33,000; Full time

Job summary

Forward Air Corp. is seeking a Customer Relations Coordinator to provide front‑line administrative and customer service support across multimodal shipments. The role focuses on accurate documentation, scheduling, and timely communication with customers, carriers, and internal teams.

Responsibilities include data entry, shipment tracking, and billing support in a 100% on‑site setting. Strong attention to detail, professional communication, and MS Office proficiency are required.

Qualifications

• High School Diploma or GED required; undergraduate degree preferred.
• Experience in customer service, administrative support, logistics, or transportation environments preferred; training provided.

Responsibilities

• Serve as a central point of contact for customers, carriers, drivers, and internal teams via phone, email, and in‑person interactions.
• Provide front‑line customer service by responding to shipment status inquiries, documentation requests, and routine service questions.
• Perform accurate data entry for shipment details, customer instructions, order updates, and operational records within required timelines.
• Track and trace shipments using internal systems and carrier platforms; communicate updates to customers and internal teams.
• Coordinate scheduling for pickups, deliveries, appointments, and other routine operational activities.
• Prepare, review, and organize shipping documents such as air waybills (AWBs), bills of lading, labels, and proof of delivery (POD).

Skills

Customer service

Administrative support

Detail orientation

Communication skills

Teamwork

Windows OS

MS Office

Education

High School Diploma or GED

Tools

MS Office

Job description

Forward Air Corp. is seeking a Customer Relations Coordinator to provide front‑line administrative and customer service support across multimodal shipments. The role focuses on accurate documentation, scheduling, and timely communication with customers, carriers, and internal teams.

Responsibilities include data entry, shipment tracking, and billing support in a 100% on‑site setting. Strong attention to detail, professional communication, and MS Office proficiency are required.