Logistics Customer Care & Dispatch Specialist

Saia Motor Freight Line LLC; Billings (MT); On-site; USD 29,000 - 36,000; Full time

Job summary

Saia Motor Freight Line LLC in Billings, MT seeks a customer service oriented team member to provide import/export coordination support, respond to inquiries, and help optimize delivery schedules. You will interact with drivers and customers, enter data, and assist with billing and terminal records.

The role requires 18+ and a HS diploma, and work authorization in the United States. This on-site position offers a stable schedule and benefits as part of a growing logistics team.

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED.
• Authorized to work in the United States.
• Read, write, communicate and comprehend the English language.

Responsibilities

• Handle inbound calls and emails, schedule appointments, and address inquiries on orders and deliveries.
• Coordinate with terminal operations to optimize pickup and delivery times based on customer needs.
• Confirms delivery availability with dispatch and addresses scheduling conflicts.
• Prepares and reviews dispatch paperwork for accuracy and completeness.
• Supports billing and data entry while maintaining accurate terminal records.
• Conducts driver check-ins to verify delivery performance and address service issues.
• Responds to customer requests across multiple channels to resolve issues and deliver satisfaction.
• Monitors service activities, identifies potential problems, and takes corrective action to maintain quality.

Skills

Customer service

English proficiency

Communication skills

Data entry

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia Motor Freight Line LLC in Billings, MT seeks a customer service oriented team member to provide import/export coordination support, respond to inquiries, and help optimize delivery schedules. You will interact with drivers and customers, enter data, and assist with billing and terminal records.

The role requires 18+ and a HS diploma, and work authorization in the United States. This on-site position offers a stable schedule and benefits as part of a growing logistics team.