Logistics Customer Care Specialist — Growth & Impact

Saia Motor Freight Line LLC; Mounds View (MN); On-site; USD 32,000 - 39,000; Full time

Job summary

Saia Motor Freight Line LLC is seeking a Customer Care Specialist to deliver escalated support to customers and work closely with terminal operations to resolve disputes and service concerns. You will maintain accuracy and clear communication to drive customer satisfaction and operational excellence.

In this role you will handle inbound calls and emails, investigate freight issues, manage claims processes, and coordinate with dispatch to schedule deliveries, while supporting billing and data

Qualifications

• Minimum 18 years old; High school diploma or GED; Authorized to work in the United States; Read, write, and comprehend English to perform job tasks.
• Preferred: 5+ years in transportation, customer service, or related experience.
• Working knowledge of Microsoft Office.

Responsibilities

• Handles inbound calls and emails; resolves escalated inquiries and ensures a positive customer experience.
• Investigates freight issues and manages claims processes; resolves disputes fairly and efficiently.
• Coordinates with terminal operations and dispatch to confirm availability, schedule deliveries, and resolve conflicts.
• Prepares and reviews shipment and dispute paperwork for accuracy and completeness.
• Supports billing, data entry, and recordkeeping; maintains up-to-date terminal information.
• Conducts driver check-ins to verify deliveries and address service-related concerns.
• Investigates OS&D exceptions and resolves issues promptly to minimize claims.
• Identifies recurring service issues and recommends improvements to enhance the customer experience.

Skills

Customer service experience

English communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia Motor Freight Line LLC is seeking a Customer Care Specialist to deliver escalated support to customers and work closely with terminal operations to resolve disputes and service concerns. You will maintain accuracy and clear communication to drive customer satisfaction and operational excellence.

In this role you will handle inbound calls and emails, investigate freight issues, manage claims processes, and coordinate with dispatch to schedule deliveries, while supporting billing and data