Logistics Customer Care & Dispatch Coordinator

Saia

Grand Prairie (TX)

Sur place

USD 30 000 - 37 000

Plein temps

Il y a 7 jours

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Résumé du poste

Saia is seeking a customer service/operations support professional in Grand Prairie, Texas to assist customers and terminal operations by coordinating service activities. You will handle inquiries, schedule orders, and deliver accurate documentation to strengthen relationships and improve efficiency.

The role requires 2+ years in transportation or customer service, a high school diploma, and solid English communication.

Qualifications

2+ years of transportation, customer service, or related experience.
Strong communication and multitasking abilities.
Ability to read, write, and comprehend English.
Authorized to work in the United States.

Responsabilités

Handles inbound calls and emails, schedules appointments, and addresses inquiries on orders and deliveries.
Coordinates with terminal operations to optimize pickup and delivery times based on customer needs.
Confirms delivery availability with dispatch and addresses scheduling conflicts.
Prepares and reviews dispatch paperwork for accuracy and completeness.
Supports billing and data entry while maintaining accurate terminal records.
Conducts driver check-ins to verify delivery performance and address service issues.
Responds to customer requests across multiple channels to resolve issues and deliver satisfaction.
Monitors service activities, identifies potential problems, and takes corrective action to maintain quality.