Logistics Customer Care Specialist II — Growth & Impact

20 Saia Motor Freight Line LLC; Dallas (TX); On-site; USD 31,000 - 37,000; Full time

Job summary

Saia is seeking a Customer Service/Operations Support specialist in Dallas, TX to assist customers and terminal operations with timely communications and documentation. You will schedule, answer inquiries, and coordinate service activities to improve efficiency and customer satisfaction.

Responsibilities include handling inbound calls and emails, coordinating with dispatch, reviewing paperwork for accuracy, and supporting billing and data entry while maintaining terminal records.

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED.
• Authorized to work in the United States.
• Read, write, communicate and comprehend the English language in order to perform the various tasks of the job, including but not limited to: converse with co-workers and customers; understand oral and written instructions; respond to questions from management and government representatives; and accurately complete documents, reports and records required of the position.

Responsibilities

• Handles inbound calls and emails, schedules appointments, and addresses inquiries on orders and deliveries.
• Coordinates with terminal operations to optimize pickup and delivery times based on customer needs.
• Confirms delivery availability with dispatch and addresses scheduling conflicts.
• Prepares and reviews dispatch paperwork for accuracy and completeness.
• Supports billing and data entry while maintaining accurate terminal records.
• Conducts driver check-ins to verify delivery performance and address service issues.
• Responds to customer requests across multiple channels to resolve issues and deliver satisfaction.
• Monitors service activities, identifies potential problems, and takes corrective action to maintain quality.

Skills

Customer service experience

Communication skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia is seeking a Customer Service/Operations Support specialist in Dallas, TX to assist customers and terminal operations with timely communications and documentation. You will schedule, answer inquiries, and coordinate service activities to improve efficiency and customer satisfaction.

Responsibilities include handling inbound calls and emails, coordinating with dispatch, reviewing paperwork for accuracy, and supporting billing and data entry while maintaining terminal records.