Logistics Client Operations Coordinator

Ultipro

Groveport (OH)

On-site

USD 42,000 - 64,000

Full time

3 days ago

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Benefits offered by this job

Paid Time Off

Medical, Dental and Vision benefits

Tuition Reimbursement

Employee Recognition and Rewards

Paid Volunteer Time

Employee Discounts

Wellness incentives

Quarterly bonus

Job summary

Crane is seeking a dependable, detail-oriented Customer Service Specialist to support external and internal clients in a fast-paced logistics environment. You will maintain client relationships, understand organizational procedures, and coordinate with Sales and Operations to implement client SOPs.

The role requires a High School Diploma or GED and at least 2 years of related experience, with strong communication skills.

Qualifications

High School Diploma or GED is required.
Minimum 2 years related experience in a similar role preferred.
Minimum 2 years industry experience preferred.

Responsibilities

Maintain a consistently high level of client service to both external and internal clients.
Develop understanding of organization structure, inter-department relationships, regulatory compliance and Company policies.
Coordinate with Sales and Operations to implement and maintain client Standard Operating Procedures.
Provide day-to-day contact with clients on operational issues.
Coordinate client service efforts from all offices and departments involved with assigned accounts.
Ensure services are meeting or exceeding client requirements and are in compliance with ISO procedures.
Ensure that all reports are accurate and distributed on time.
Resolve problems and recommend solutions to prevent similar occurrences.
Other duties as assigned.