Logistics Call Center Customer Care Advisor

ManpowerGroup; Tempe (AZ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Supplemental Life Insurance

Short Term Disability Insurance

401(k)

Job summary

ManpowerGroup is hiring a Call Center Customer Care Advisor in Tempe, AZ. You will join a dedicated customer care team to deliver high-quality service, tracing shipments, and resolving inquiries.

The role emphasizes teamwork, clear communication, and adherence to company policies. The position requires a high school diploma, 2 years in a customer contact center or telesales, and strong skills in communication, problem solving, and documentation using multiple software tools.

Qualifications

• High school diploma or GED equivalent required.
• 2 years of experience in a Customer Contact Center or Telesales environment; experience working in teams.
• Good oral and written communication, problem solving and interpersonal skills; courteous and clear telephone voice

Responsibilities

• Provide full tracing services for shipments by investigating incidents.
• Handle all trace inquiries according to service standards and processes.
• Deliver best-in-class customer service by fulfilling each customer’s unique needs while adhering to company policies.
• Respond to customer queries regarding information on prices, customs requirements, and more.
• Manage a variety of databases and web-based programs to document customer issues and communications.

Skills

Communication skills

Problem solving

Interpersonal skills

Telephone voice

Education

High school diploma or GED

Tools

Word

Excel

PowerPoint

DHL Systems

CSV

GEMA

NTPS

CSP

EMT

Job description

ManpowerGroup is hiring a Call Center Customer Care Advisor in Tempe, AZ. You will join a dedicated customer care team to deliver high-quality service, tracing shipments, and resolving inquiries.

The role emphasizes teamwork, clear communication, and adherence to company policies. The position requires a high school diploma, 2 years in a customer contact center or telesales, and strong skills in communication, problem solving, and documentation using multiple software tools.