Customer Care & Admin Specialist

Temco Logistics; Tucson (AZ); On-site; USD 33,000 - 52,000; Full time

Job summary

Temco Logistics is seeking a motivated and customer-focused Customer Service Representative in Tucson to join our team. You will be the first point of contact, addressing inquiries, resolving issues, and ensuring customer satisfaction through accurate information and timely follow-ups.

The ideal candidate has at least 2 years of customer service or office experience, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years in customer service or office tasks.
• Strong communication and interpersonal skills for customer relationships.

Responsibilities

• Provide customers with order status, delivery updates, and product details.
• Answer calls and emails promptly, addressing inquiries and requests.
• Follow up on deliveries to ensure customer satisfaction with service.
• Resolve issues and escalate unresolved matters to supervisors as needed.
• Monitor delivery schedules and provide real-time updates to customers.
• Maintain knowledge of Temco Logistics products and services.
• Track office supplies and place orders to support operations.
• Prepare reports, presentations, and proposals as assigned.
• Collaborate with colleagues to ensure seamless operations and service excellence.

Skills

Customer service

Phone support

Email correspondence

Communication

Organization

Problem solving

Multitasking

Bilingual

Education

High school diploma

Tools

MS Office

ERP systems

Job description

Temco Logistics is seeking a motivated and customer-focused Customer Service Representative in Tucson to join our team. You will be the first point of contact, addressing inquiries, resolving issues, and ensuring customer satisfaction through accurate information and timely follow-ups.

The ideal candidate has at least 2 years of customer service or office experience, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment.