Customer Service & Order Entry Specialist

Wist; Tempe, Northern (AZ, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

Paid time off

Stable environment

Growth opportunities

Multitasking ability

Job summary

Wist seeks a Customer Service & Order Entry Specialist in Tempe, AZ to serve as the primary contact for customers and accurately process orders. The role requires professionalism, reliability, attention to detail, and strong Microsoft Office skills.

Responsibilities include handling calls and emails, entering large orders, processing revisions and returns, verifying pricing and delivery details, and maintaining accurate records with Excel and Outlook.

Qualifications

• 2+ years of customer service, order entry, administrative support, or inside sales experience.
• Strong proficiency with Microsoft Outlook, Excel, Word, and Teams.
• Excellent keyboarding and data entry skills.
• Ability to process large orders with a high degree of accuracy.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Professional demeanor and positive attitude.

Responsibilities

• Answer incoming customer calls and emails professionally and promptly.
• Enter large customer orders accurately into our business system.
• Process order revisions, returns, credits, and customer inquiries.
• Verify pricing, product information, and delivery details.
• Communicate effectively with customers, sales representatives, purchasing, and warehouse personnel.
• Maintain customer records and documentation.
• Research and resolve customer issues in a timely manner.
• Create reports, spreadsheets, and other business documents using Microsoft Excel and Outlook.
• Follow company procedures while maintaining a high level of accuracy and customer satisfaction.

Skills

MS Office proficiency

Data entry

Attention to detail

Customer service

Communication skills

Team collaboration

Tools

Microsoft Outlook

Excel

Word

Teams

Job description

Job DetailsJob Location: Tempe - Tempe, AZ 85283Position Type: Full TimeEducation Level: Not SpecifiedTravel Percentage: NoneJob Shift: DayJob Category: Distribution - Shipping

The Customer Service & Order Entry Specialist serves as the primary point of contact for customers while accurately processing orders and ensuring exceptional service. The ideal candidate is professional, dependable, detail-oriented, and highly proficient with Microsoft Office applications.

• Answer incoming customer calls and emails professionally and promptly.


• Enter large customer orders accurately into our business system.


• Process order revisions, returns, credits, and customer inquiries.


• Verify pricing, product information, and delivery details.


• Communicate effectively with customers, sales representatives, purchasing, and warehouse personnel.


• Maintain customer records and documentation.


• Research and resolve customer issues in a timely manner.


• Create reports, spreadsheets, and other business documents using Microsoft Excel and Outlook.


• Follow company procedures while maintaining a high level of accuracy and customer satisfaction.

Qualifications

• 2+ years of customer service, order entry, administrative support, or inside sales experience.


• Strong proficiency with Microsoft Outlook, Excel, Word, and Teams.


• Excellent keyboarding and data entry skills.


• Ability to process large orders with a high degree of accuracy.


• Strong attention to detail and organizational skills.


• Excellent verbal and written communication skills.


• Professional demeanor and positive attitude.

What We Offer

• Competitive pay


• Health benefits (if applicable)


• Paid time off


• Stable work environment


• Growth opportunities


• Ability to multitask in a fast-paced environment.

Preferred

• Experience with distribution, office products, janitorial supplies, industrial supplies, or wholesale operations.


• ERP or business software experience.


• Experience supporting business-to-business customers.