Customer Success & Support Specialist

Logfret; Phoenix (AZ); On-site; USD 34,663 - 49,369; Full time

Benefits offered by this job

Life Insurance

Paid Time Off (PTO)

401(k)

Medical, dental, and vision insurance

Monthly Bonus

Job summary

A leading logistics company in Phoenix, Arizona is seeking a Customer Services Operator to deliver exceptional customer service and manage client communications through various channels. The role requires strong communication skills, proficiency in Microsoft Office, and experience with CRM databases. Candidates should possess at least one year of customer service experience and a high school diploma or GED. This position offers competitive hourly wages and benefits including PTO, a 401(k), and insurance.

Qualifications

• Must have at least 1 year of proven customer service experience.
• Ability to multi-task and meet deadlines.
• Capability to work both independently and in a team.

Responsibilities

• Provide exceptional customer service to both internal and external customers.
• Manage the switchboard and answer incoming calls.
• Keep track of customer accounts and update information.

Skills

Strong communication skills

Professional telephone manner

Good IT skills

Experience with CRM databases

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

A leading logistics company in Phoenix, Arizona is seeking a Customer Services Operator to deliver exceptional customer service and manage client communications through various channels. The role requires strong communication skills, proficiency in Microsoft Office, and experience with CRM databases. Candidates should possess at least one year of customer service experience and a high school diploma or GED. This position offers competitive hourly wages and benefits including PTO, a 401(k), and insurance.