Client Success & Solutions Advisor

ADP; Tempe (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

ADP is seeking a Customer Service professional in Tempe, AZ to act as a trusted advisor and problem solver for time-sensitive client issues, working independently or in a team to identify effective solutions.

You will build relationships with clients via phone, email, and chat, aiming to exceed expectations while upholding ADP's integrity. You will educate clients on product value and provide recommendations to leaders on best practices, training, and solutions.

Qualifications

• At least 1 year of experience working in client service environment or systems integration.
• Ability to work overtime hours during peak seasons.

Responsibilities

• Be a Trusted Advisor and Problem Solver, handling time-sensitive client issues.
• Build Relationships with clients via phone, email, and chat to exceed expectations.
• Educate clients on product value and provide recommendations to leadership on best practices.
• Organize daily schedule to manage a high volume of inbound calls, with peak-season surges.

Skills

Customer service

Problem solving

Job description

ADP is seeking a Customer Service professional in Tempe, AZ to act as a trusted advisor and problem solver for time-sensitive client issues, working independently or in a team to identify effective solutions.

You will build relationships with clients via phone, email, and chat, aiming to exceed expectations while upholding ADP's integrity. You will educate clients on product value and provide recommendations to leaders on best practices, training, and solutions.