Logistics Customer Service Specialist

The Home Depot; Mesa (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

Temco Logistics in Mesa, AZ is seeking a motivated and customer-focused Customer Service Representative to be the first point of contact for customers, addressing inquiries and ensuring satisfaction. You will handle orders, delivery status, and product details, respond to calls and emails, and coordinate with installation services while maintaining accurate records.

Qualifications include a high school diploma, 2+ years in customer service, strong communication, organization, and ERP familiarity

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years in customer service or office tasks.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide customers with accurate order, delivery, and product information.
• Answer calls and respond to emails promptly.
• Ensure customer satisfaction through follow-up about deliveries and installations.
• Resolve issues and escalate when needed to a supervisor.
• Track delivery schedules and provide real-time updates.
• Maintain knowledge of Temco Logistics' products and services.
• Track office supply inventory and place orders.
• Prepare reports, presentations, and proposals as assigned.
• Collaborate with teams to maintain seamless operations.

Skills

Communication

Problem solving

Organization

Education

High school diploma

Tools

MS Office

ERP systems

Job description

Temco Logistics in Mesa, AZ is seeking a motivated and customer-focused Customer Service Representative to be the first point of contact for customers, addressing inquiries and ensuring satisfaction. You will handle orders, delivery status, and product details, respond to calls and emails, and coordinate with installation services while maintaining accurate records.

Qualifications include a high school diploma, 2+ years in customer service, strong communication, organization, and ERP familiarity