Customer Service & Logistics Support Specialist

Temco-Logistics

Flagstaff (AZ)

On-site

USD 38,000 - 46,000

Full time

8 days ago

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Job summary

Temco Logistics in Flagstaff, AZ is hiring a Customer Service Representative who serves as the first point of contact, handles inquiries, and ensures customer satisfaction. The role requires strong communication, organizational skills, and a detail-oriented approach, with at least two years in customer service and proficiency in MS Office and ERP systems.

You will coordinate orders, deliveries, and installation services, collaborate with teams, and contribute to seamless operations in a

Qualifications

Minimum 2 years in customer service or office tasks.
Strong communication and people skills are essential.
Detail-oriented with solid organizational abilities.

Responsibilities

Provide customers with accurate information on orders, delivery status, and product details.
Answer phone calls and respond to emails promptly.
Ensure customer satisfaction with delivery and installation services through follow-up.
Resolve issues and escalate unresolved matters to the supervisor.
Monitor and track delivery schedules for real-time updates.
Maintain expert knowledge of Temco Logistics products and services.
Track office supply inventory and place orders as needed.
Prepare and submit timely reports, presentations, and proposals.
Collaborate with colleagues and other departments to maintain seamless operations.