Customer Care

ManpowerGroup; Tempe (AZ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Supplemental Life Insurance

Short Term Disability Insurance

401(k)

Job summary

ManpowerGroup is hiring a Call Center Customer Care Advisor in Tempe, AZ. You will join a dedicated customer care team to deliver high-quality service, tracing shipments, and resolving inquiries.

The role emphasizes teamwork, clear communication, and adherence to company policies. The position requires a high school diploma, 2 years in a customer contact center or telesales, and strong skills in communication, problem solving, and documentation using multiple software tools.

Qualifications

• High school diploma or GED equivalent required.
• 2 years of experience in a Customer Contact Center or Telesales environment; experience working in teams.
• Good oral and written communication, problem solving and interpersonal skills; courteous and clear telephone voice

Responsibilities

• Provide full tracing services for shipments by investigating incidents.
• Handle all trace inquiries according to service standards and processes.
• Deliver best-in-class customer service by fulfilling each customer’s unique needs while adhering to company policies.
• Respond to customer queries regarding information on prices, customs requirements, and more.
• Manage a variety of databases and web-based programs to document customer issues and communications.

Skills

Communication skills

Problem solving

Interpersonal skills

Telephone voice

Education

High school diploma or GED

Tools

Word

Excel

PowerPoint

DHL Systems

CSV

GEMA

NTPS

CSP

EMT

Job description

Our client, a leading logistics provider, is seeking a Customer Care – Call Center Advisor to join their team. As a Customer Care Advisor, you will be part of the Customer Care call center team. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and a commitment to customer satisfaction, which will align successfully in the organization.

Job Title: Call Center Customer Care

Location: Tempe, AZ

Pay : $21.00 per hour

What's the Job?

Provide full tracing services for customers by investigating shipment incidents involving undelivered, returned, misrouted, delayed, lost, or damaged shipments.

Handle all trace inquiries in accordance with service standards and processes.

Deliver best-in-class customer service by fulfilling each customer’s unique needs while adhering to company policies.

Respond to customer queries regarding information on prices, customs requirements, and more.

Manage a variety of databases and web-based programs to document customer issues, responses, and communications.

What's Needed?

High school diploma or GED equivalent required.

2 years of experience in a Customer Contact Center or Telesales environment in Experience working in teams

Good oral and written communication, problem solving and interpersonal skills; courteous and clear telephone voice

Software skills (Word, Excel, PowerPoint, etc.) (excellent)

Software skills (DHL Systems, CSV, GEMA, NTPS, CSP, EMT) (excellent)

Communication skills, spoken and written (excellent)

What's in it for me?

Opportunity to work in a dynamic and supportive team environment.

Gain valuable experience in customer service and logistics.

Develop your skills in communication and problem-solving.

Be part of a company that values customer satisfaction and employee growth.

Contribute to a team that strives for excellence in service delivery.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.