Logistics Admin & Customer Support Specialist

FedEx Logistics; Columbus (OH); On-site; USD 25,000 - 38,000; Full time

Job summary

FedEx Logistics in Columbus, OH seeks a detail-oriented clerical specialist to support hub operations and customer service. You will handle data entry, records management, and reporting while ensuring timely responses to customer inquiries and efficient handling of damaged or misaddressed packages.

The role emphasizes accurate data entry, document control, and proactive communication with management to mitigate loss and improve delivery times.

Qualifications

• High School Diploma or GED required.
• Previous clerical or customer service experience preferred.
• General business skills such as typing, data entry and review; use of phone, copier, and fax.

Responsibilities

• Provide clerical support to management and operations (photocopying, filing, emailing, answering calls).
• Enter and review data in various systems to support functional area.
• Compile data and generate regular and adhoc reports for management.
• Serve as frontline customer service to address inquiries and resolve issues.
• Assist audit activity by retrieving data/files for review.
• Manage records including maintenance, destruction and inventory; support QA/loss prevention.

Skills

Typing

Data entry

Customer service

Time management

Multitasking

Office equipment

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

FedEx Logistics in Columbus, OH seeks a detail-oriented clerical specialist to support hub operations and customer service. You will handle data entry, records management, and reporting while ensuring timely responses to customer inquiries and efficient handling of damaged or misaddressed packages.

The role emphasizes accurate data entry, document control, and proactive communication with management to mitigate loss and improve delivery times.