Local Telecom Operations Lead

Uniti; Ephrata (Lancaster County); On-site; USD 75,000 - 110,000; Full time

Job summary

Uniti's Manager of Local Operations oversees technicians across residential and business installation, repair, and central office work, ensuring high-quality service and strong customer relationships.

You lead safety programs, monitor schedules and performance, coordinate with authorities, and drive efficiency while maintaining OSHA and DOT records. This role requires leadership, HR know-how, and a customer-service mindset.

Qualifications

• College degree and 5-7 years professional level experience with 2-3 years supervisory experience; or 9+ years related technical and/or telephony experience; or an equivalent combination of education and technical level related experience required.
• This is a safety sensitive position.

Responsibilities

• Manage technicians in residential and business installation and repair, central office/network, cable; ensure procedures are followed and disciplinary actions as required.
• Analyze trouble patterns and repeat reports to reduce issues; monitor central office routines.
• Monitor CO and OSP jobs, inspect after completion, schedule and coordinate job cut-over, handle after-hours problems.
• Utilize ETA as a planning tool; prepare monthly work schedule; monitor employee status and performance reports.
• Provide and record safety training; maintain OSHA records and accident reports.
• Maintain DOT driver files including monthly summaries and daily inspections.
• Monitor controllable expenses: inventory levels in office and on vehicles.
• Monitor, inspect and maintain building, grounds, and vehicles.
• Prepare budget inputs for tools and test sets; identify plant needing replacement.
• Work with city/county officials and local customers to maintain Uniti’s positive image.

Skills

Employee motivation

HR knowledge

Customer service

Telephone operations

PC skills

Positive attitude

Communication skills

Adaptability

Relationship building

Team leadership

Education

College degree

Job description

Uniti's Manager of Local Operations oversees technicians across residential and business installation, repair, and central office work, ensuring high-quality service and strong customer relationships.

You lead safety programs, monitor schedules and performance, coordinate with authorities, and drive efficiency while maintaining OSHA and DOT records. This role requires leadership, HR know-how, and a customer-service mindset.