Manager - Local Operations

Uniti; Ephrata (Lancaster County); On-site; USD 75,000 - 110,000; Full time

Job summary

Uniti's Manager of Local Operations oversees technicians across residential and business installation, repair, and central office work, ensuring high-quality service and strong customer relationships.

You lead safety programs, monitor schedules and performance, coordinate with authorities, and drive efficiency while maintaining OSHA and DOT records. This role requires leadership, HR know-how, and a customer-service mindset.

Qualifications

• College degree and 5-7 years professional level experience with 2-3 years supervisory experience; or 9+ years related technical and/or telephony experience; or an equivalent combination of education and technical level related experience required.
• This is a safety sensitive position.

Responsibilities

• Manage technicians in residential and business installation and repair, central office/network, cable; ensure procedures are followed and disciplinary actions as required.
• Analyze trouble patterns and repeat reports to reduce issues; monitor central office routines.
• Monitor CO and OSP jobs, inspect after completion, schedule and coordinate job cut-over, handle after-hours problems.
• Utilize ETA as a planning tool; prepare monthly work schedule; monitor employee status and performance reports.
• Provide and record safety training; maintain OSHA records and accident reports.
• Maintain DOT driver files including monthly summaries and daily inspections.
• Monitor controllable expenses: inventory levels in office and on vehicles.
• Monitor, inspect and maintain building, grounds, and vehicles.
• Prepare budget inputs for tools and test sets; identify plant needing replacement.
• Work with city/county officials and local customers to maintain Uniti’s positive image.

Skills

Employee motivation

HR knowledge

Customer service

Telephone operations

PC skills

Positive attitude

Communication skills

Adaptability

Relationship building

Team leadership

Education

College degree

Job description

About the Role:

Uniti's Manager of Local Operations manages vital team members who represent our leading telecommunications brand that connects homeowners, small business, enterprise andcarrier partners across the United States. The Manager of Local Operations and the team care about technology and connecting customers to products they value.
The team of experts create meaningful connections with customers that create long-term relationships.

What You'll Do:

• Manage technicians in the areas including but not limited to residential and business installation and repair, central office/network, cable; reviews job done by each technician on a quarterly basis to check for quality of work; ensures technicians.
  are following the correct procedures; initiates disciplinary actions as required; maintains personnel records in preparation for appraisals that are completed once a year.
• Manages functions involving installation and repair and central office maintenance.
  Analyzes trouble patterns and repeat reports to reduce the number of troubles and repeat reports; monitors central office routines.
• Monitors progress of central office (CO) and Outside Plant (OSP) jobs and inspects after completion; monitors facility changeorders (FCOs); schedules and coordinates job cut-over; handles after hours problems and calls for their supervisory area; covers for other supervisory areas as needed.
• Utilizes all aspects of ETA: Monitors tasks and works with planner to make needed adjustments;prepares monthly work schedule; monitors employee status and performance reports.
• Provides and records safety training and hazard communications ensuring everyone follows safety rules and procedures on a daily basis; maintains OSHA records; investigates andcompletes accident reports.
• Maintains proper files and documentation for DOT drivers including monthly summary and daily inspections.
• Monitors controllable expenses: controls inventory levels in the office and on the technician's vehicles.
• Monitors, inspects, and maintains building, grounds, and vehicles.
• Prepares budget inputs for needed tools and test sets and identifies plant needing replacement or relief.
• Works with city official, county officials, and local customers to maintain a positive image of Uniti.
  

Do You Have?

• Ability to motivate employees in the areas of sales, increased revenue and productivity
• Ability to manage people (HR knowledge)
• Customer service mentality
• Knowledge of telephone operations
• PC skills
• Positive attitude
• Candid, vocal, and honest communicationskills
• Ability to shift gears at a rapid pace
• Ability to adapt to changing technology
• Relationship building mentality
• College Degree 5-7 years professional level experience 2-3 years supervisory experience 9 years related technical and/or telephone experienceOR an equivalent combination of education and technical level related experience required

Even Better:

• Previous experience as a technician

Minimum Requirements:

College degree and 5-7 years professional level experience with 2-3 years supervisory experience; or 9+ years related technical and/or telephony experience; or an equivalent combination of education and technical level related experience required. This is a safety sensitive position.

Physical Tasks

- Standing Occasionally: 0-33% | Walking Occasionally: 0-33% |Sitting Continuously: 67-100%

Driving: Car: Frequently: 34-66% | Climbing: Occasionally: 0-33% |Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Pushing - Pulling: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching Above Head: Occasionally: 0-33%

Lowering >1-15 lbs: Occasionally: 0-33% | >15-30 lbs: Occasionally: 0-33% | >30 lbs: Occasionally: 0-33%

Repetitive Hand Action

: >Medium Dexterity: Continuously: 67-100% | >Fine Manipulating: Frequently: 34-66% |Operate Foot Control: Frequently: 34-66%

Audio Visual Needs

- Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100%| Far Vision: Occasionally: 0-33% |Peripheral Vision: Occasionally: 0-33%| Depth Perception: Occasionally: 0-33% | Color Discrimination: Continuously: 67-100%

Equipment Used in Job Performance/Working Environment:

Computer, Printer, Fax, Telephone, Basic Office Supplies, Copier, Vehicle

Exposures to:

Cold: Occasionally: 0-33% | Heat: Occasionally: 0-33% | Dampness: Occasionally: 0-33% | Heights: Occasionally: 0-33% | Vibration: Occasionally: 0-33% | Skin Irritants: Occasionally: 0-33% | Lung Irritants: Dust: Occasionally: 0-33% | Fumes/Gases: Occasionally: 0-33%

Types of Driver’s License Required

: Driver’s License