Local Field IT Support Pro for Local Accounts

HP; Davenport (IA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee Assistance Program

Flexible spending account

Life insurance

Parental leave

Paid holidays

Paid time off

Job summary

HP is seeking a specialist to deliver tailored post-sales software services to local accounts, offering responsive support and proactive monitoring to prevent issues. The role emphasizes customer satisfaction, adherence to standards, and collaboration with colleagues to ensure service quality.

The position entails handling service requests across product and technical domains, resolving IT infrastructure problems, and contributing to operational plans under supervision.

Qualifications

• High School Diploma or GED or commensurate experience.

Responsibilities

• Maintains high level of customer satisfaction by clarifying requirements and guaranteeing fulfillment.
• Delivers comprehensive software services for local accounts on standard systems.
• Responds to queries on service, product, technical aspects, and customer relations.
• Uses proactive monitoring to identify prevention opportunities.
• Analyzes and resolves IT infrastructure issues across enterprise systems, servers, storage, and networking.
• Completes routine to moderately complex tasks under supervision and helps improve processes.
• Adheres to company policies, standards, and confidentiality.
• Assists in implementing new processes and shares technical information with colleagues and clients.

Skills

Automation

Chemistry

Commissioning

Customer Relationship Management

Customer Support

Electrical Engineering

Electromechanics

Electronics

Environment Health And Safety

Field Service Management

Hand Tools

KPIs

Operating Systems

Preventive Maintenance

Process Improvement

Safety Standards

Technical Services

Technical Support

Technical Training

Test Equipment

Education

High School Diploma/GED or equivalent

2-4 years of related work experience

Job description

HP is seeking a specialist to deliver tailored post-sales software services to local accounts, offering responsive support and proactive monitoring to prevent issues. The role emphasizes customer satisfaction, adherence to standards, and collaboration with colleagues to ensure service quality.

The position entails handling service requests across product and technical domains, resolving IT infrastructure problems, and contributing to operational plans under supervision.