Field Technical Support Specialist - Enterprise Solutions

HP; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

HP Field Technical Support role is focused on improving the customer experience by guiding installation activities, providing site-specific information, and connecting customers with the right contacts. The position covers pre-sales, post-sales, and service delivery support for large and complex accounts.

You will use proactive monitoring tools, deliver onsite break-fix support, and mentor junior team members while coordinating cross-functional work and pursuing process improvements to

Qualifications

• High School Diploma or GED or equivalent experience.
• Typically 6-8 years of related work experience, preferably with HP products or in customer base, account management, on-site support.

Responsibilities

• Enhances customer experience by providing installation overview, site information and access to contacts.
• Addresses customer-relation challenges promptly and escalates as needed per protocol.
• Delivers services across pre-sales, post-sales and service delivery for enterprise accounts.
• Provides onsite support for break-fix activities and mentors the team.
• Identifies improvements and coordinates departmental work.

Skills

Automation

Customer Relationship Management

Technical Support

Field Service Management

Operating Systems

Safety Standards

Preventive Maintenance

Process Improvement

Technical Training

Test Equipment

Education

High School Diploma/GED

Tools

Hand Tools

Test Equipment

On-site Support Tools

Job description

HP Field Technical Support role is focused on improving the customer experience by guiding installation activities, providing site-specific information, and connecting customers with the right contacts. The position covers pre-sales, post-sales, and service delivery support for large and complex accounts.

You will use proactive monitoring tools, deliver onsite break-fix support, and mentor junior team members while coordinating cross-functional work and pursuing process improvements to