Field Technical Support Lead for Enterprise Clients

HP; Alpharetta (GA); Hybrid; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Flexible spending account

Life insurance

Paid parental leave

Paid time off

Job summary

HP Inc Poland is seeking a Field Technical Support Representative to improve customer experience through installation information and software services. The role involves addressing customer challenges, offering tailored solutions, and providing proactive support across various customer needs.

The ideal candidate should have 6-8 years of relevant experience and be skilled in customer support and relationship management.

Qualifications

• 6-8 years of related work experience in customer support, account management, or related fields.

Responsibilities

• Enhance customer experience by providing installation details and site information.
• Address customer-relation challenges promptly.
• Deliver pre-sales and post-sales software services.
• Provide tailored solutions for large enterprise accounts.
• Utilize proactive monitoring techniques to prevent problems.
• Support customer break-fix activities and lead escalation.
• Coordinate departmental work and mentor team members.

Skills

Automation

Chemistry

Commissioning

Customer Relationship Management

Customer Support

Electrical Engineering

Electromechanics

Electronics

Environment Health And Safety

Field Service Management

Hand Tools

Key Performance Indicators (KPIs)

Operating Systems

Preventive Maintenance

Process Improvement

Safety Standards

Technical Services

Technical Support

Technical Training

Test Equipment

Education

High School Diploma or GED

Job description

HP Inc Poland is seeking a Field Technical Support Representative to improve customer experience through installation information and software services. The role involves addressing customer challenges, offering tailored solutions, and providing proactive support across various customer needs.

The ideal candidate should have 6-8 years of relevant experience and be skilled in customer support and relationship management.