Field Technical Support Pro - Local CA, On-site Service

Hewlett Packard Co.; Chico (CA); Hybrid; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Job summary

HP, Inc. seeks a Field Technical Support Representative to deliver post-sales software services for local Chico accounts. You will respond to a range of queries, perform proactive monitoring, and resolve IT infrastructure issues on site.

The role emphasizes customer satisfaction, adherence to policies, and continuous improvement, with 2–4 years’ relevant experience in HP products or customer support preferred. Competitive hourly pay and full benefits are provided.

Qualifications

• High School Diploma or GED or equivalent work experience.
• Typically 2–4 years of related experience in HP products or customer support.
• On-site customer support experience preferred.

Responsibilities

• Clarify customer requirements and ensure timely fulfillment.
• Address inquiries across service, product, and technical areas.
• Provide post-sales software services tailored for local accounts.
• Use monitoring to identify and prevent issues before they arise.
• Troubleshoot IT infrastructure including servers, storage, and networking.

Skills

CRM

Customer Support

Operating Systems

Preventive Maintenance

Electrical Eng

Field Service

Education

High School Diploma

Tools

Test Equipment

Hand Tools

Job description

HP, Inc. seeks a Field Technical Support Representative to deliver post-sales software services for local Chico accounts. You will respond to a range of queries, perform proactive monitoring, and resolve IT infrastructure issues on site.

The role emphasizes customer satisfaction, adherence to policies, and continuous improvement, with 2–4 years’ relevant experience in HP products or customer support preferred. Competitive hourly pay and full benefits are provided.