Field IT Support Specialist – Local On-Site

HP; California; Ibrido; USD 30.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Flexible spending account

Life insurance

Parental leave (4–12 weeks)

Holidays (13)

Paid time off (15 days)

Descrizione del lavoro

HP in Chico/Redding, California seeks a Field Technical Support Representative to deliver tailored post-sales software services for local accounts, address a wide range of queries, and use proactive monitoring to prevent issues. You'll troubleshoot IT infrastructure, ensure confidentiality, and support standard systems under supervision.

This full-time role requires 2–4 years of HP-related customer support experience, strong technical skills, and the ability to travel up to 100% as needed to

Competenze

• High School Diploma or GED or commensurate experience.
• Typically 2–4 years in HP product support, on-site customer support, or related field.

Mansioni

• Maintains high level of customer satisfaction by clarifying customer requirements and guaranteeing their fulfillment.
• Handles customer-relations issues with promptness and appropriateness, ensuring concerns are resolved and escalated per protocols.
• Delivers comprehensive software services, post-sales and service delivery support for local accounts on standard systems.
• Responds to queries spanning service, product, technical aspects, and customer relations with accurate information.
• Uses proactive monitoring to identify problem prevention opportunities.
• Analyses, troubleshoots, and resolves IT infrastructure issues including enterprise systems, servers, storage, and networking.

Conoscenze

Automation

Chemistry

Commissioning

Customer Relationship Management

Customer Support

Electrical Engineering

Electromechanics

Electronics

Environment Health And Safety

Field Service Management

Hand Tools

Key Performance Indicators (KPIs)

Operating Systems

Preventive Maintenance

Process Improvement

Safety Standards

Technical Services

Technical Support

Technical Training

Test Equipment

Formazione

High School Diploma/GED

Descrizione del lavoro

HP in Chico/Redding, California seeks a Field Technical Support Representative to deliver tailored post-sales software services for local accounts, address a wide range of queries, and use proactive monitoring to prevent issues. You'll troubleshoot IT infrastructure, ensure confidentiality, and support standard systems under supervision.

This full-time role requires 2–4 years of HP-related customer support experience, strong technical skills, and the ability to travel up to 100% as needed to