Field Tech Support Specialist – Enterprise Accounts

HP; Town of Texas (WI); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Flexible spending account

Life insurance

Paid parental leave

Paid holidays

Paid time off

Job summary

HP is seeking a seasoned professional to elevate customer experience by delivering installation information, addressing challenges, and coordinating software services across pre-sales, post-sales, and service delivery support.

The role focuses on tailoring solutions for complex accounts, employing proactive monitoring, and providing on-site support for break-fix activities while mentoring the team and driving improvements across the department.

Qualifications

• High School Diploma or GED or commensurate work experience.
• Has 6-8 years of related work experience in HP products or customer support roles.

Responsibilities

• Enhance customer experience with installation information and site-specific details.
• Provide pre-sales, post-sales, and service delivery support to large accounts.
• Mentor team members and coordinate departmental work.
• Identify process improvements and drive proactive monitoring to prevent problems.
• Assist with on-site escalation and support third-party providers when needed.

Skills

Automation

Customer Relationship Management

Customer Support

Electrical Engineering

Electromechanics

Electronics

Field Service Management

Operating Systems

Preventive Maintenance

Process Improvement

Safety Standards

Technical Services

Technical Support

Technical Training

Test Equipment

Effective Communication

Results Orientation

Learning Agility

Digital Fluency

Customer Centricity

Education

High School Diploma/GED

6-8 years related work experience

Job description

HP is seeking a seasoned professional to elevate customer experience by delivering installation information, addressing challenges, and coordinating software services across pre-sales, post-sales, and service delivery support.

The role focuses on tailoring solutions for complex accounts, employing proactive monitoring, and providing on-site support for break-fix activities while mentoring the team and driving improvements across the department.