Lobby Security & Guest Care Officer

Harvard Protection Services; New York (NY); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health & welfare

Dental

Vision

Sick leave

Vacation

401K enrollment

Job summary

Harvard Protection Services in New York is seeking a Customer Service Officer to deliver professional security and life safety services. You will support daily operations, greet guests, monitor premises, answer inquiries, and enforce site policies to ensure a safe environment.

The role requires a high school diploma or GED, security licensing, and reliable transportation. The schedule is Monday–Friday, 8am–4pm, with benefits including health, dental, vision, and retirement options.

Qualifications

• State or municipality mandated security officer licenses.
• Minimum High School Diploma, GED or the equivalent.
• Must have reliable means of communication and transportation.
• Must have a security guard license or be able to obtain one within an acceptable period.

Responsibilities

• Maintain a professional demeanor while aiding customers, employees, visitors, and guests.
• Maintain a visible presence in the facility / building assigned.
• Monitor the environment, with the ability to detect suspicious and unsafe activity.
• Become familiar with incoming and outgoing traffic, know the customers, tenants, visitors, and guests.
• Greet customers, visitors, staff, tenants, guests in a professional manner.
• Answer questions and assist guests and employees in a customer focused, supportive manner.
• Answer all phones in a professional manner.
• Permit authorized persons to enter property and monitor entrances and exits.
• Know the facility / building policies and procedures, and enforce them within the required limits.
• Perform required patrols of designated areas on foot or in vehicle.
• Observe departing personnel to protect against theft of company property and ensure authorized removal of property is conducted within appropriate customer requirements.
• Follow established emergency action planning and procedures.
• Monitor alarms and systems, as required.
• Prepare reports on accidents, incidents, and suspicious activities, as directed.

Skills

Interpersonal communication

Customer service

Professional demeanor

Computer skills

Education

High School Diploma or GED

Tools

Security systems

Log/reporting systems

Job description

Harvard Protection Services in New York is seeking a Customer Service Officer to deliver professional security and life safety services. You will support daily operations, greet guests, monitor premises, answer inquiries, and enforce site policies to ensure a safe environment.

The role requires a high school diploma or GED, security licensing, and reliable transportation. The schedule is Monday–Friday, 8am–4pm, with benefits including health, dental, vision, and retirement options.