Front Desk Security & Customer Care Specialist

Harvard Protection Services; New York (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Harvard Protection Services in New York is seeking a Customer Service/Security Officer to support its life safety services. You will greet guests, monitor entrances, perform patrols, and respond to incidents with professionalism.

Candidates must hold a state or municipal security officer license, have a high school diploma or GED, and possess reliable communication and transportation. This position requires adaptability to different client locations and shifts.

Qualifications

• State or municipality mandated security officer licenses.
• Minimum High School Diploma, GED or the equivalent.
• Must have reliable means of communication and transportation.

Responsibilities

• Maintain a professional demeanor while aiding customers, employees, visitors, and guests
• Maintain a visible presence in the facility / building assigned
• Monitor the environment, with the ability to detect suspicious and unsafe activity
• Responsible for becoming familiar with incoming and outgoing traffic, know the customers, tenants, visitors, and guests
• Greet customers, visitors, staff, tenants, guests in a professional manner always
• Answers questions and assists guests and employees in a customer focused, supportive manner
• Answer all phones in a professional manner
• Permit authorized persons to enter property and monitor entrances and exits
• Know the facility / building policies and procedures, and enforce them within the required limits
• Perform required patrols of designated areas on foot or in vehicle
• Observe departing personnel to protect against the theft of company property and ensure authorized removal of property is conducted within appropriate customer requirements
• Follow established emergency action planning and procedures
• Monitor alarms and systems, as required
• Prepare reports on accidents, incidents, and suspicious activities, as directed
• The essential duties and responsibilities may differ by customer location assigned

Skills

License to security officer

Reliable communication

Transportation

Education

High School Diploma or GED

Job description

Harvard Protection Services in New York is seeking a Customer Service/Security Officer to support its life safety services. You will greet guests, monitor entrances, perform patrols, and respond to incidents with professionalism.

Candidates must hold a state or municipal security officer license, have a high school diploma or GED, and possess reliable communication and transportation. This position requires adaptability to different client locations and shifts.