Front Desk Security & Guest Care Pro

Harvard Protection Services, LLC.; New York (NY); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health & welfare

Dental

Vision

Sick leave

Vacation

401K enrollment

Job summary

Harvard Protection Services, LLC. is seeking a Customer Service Officer to support security and life safety operations on-site in New York. You will maintain a professional demeanor, greet guests, monitor entrances, and respond to incidents, ensuring a safe environment for people and property.

Responsibilities include patrols, reporting, and enforcing local policies while delivering high-quality customer-focused service. A valid security license or ability to obtain one is required.

Qualifications

• Minimum High School Diploma, GED or the equivalent.
• Must have reliable means of communication and transportation.
• Must have a security guard license or be able to obtain one within an acceptable period.
• Strong interpersonal communication skills and friendly, professional demeanor.
• Neat and professional appearance.

Responsibilities

• Maintain a professional demeanor while aiding customers, employees, visitors and guests.
• Maintain a visible presence in the facility / building assigned.
• Monitor the environment and detect suspicious or unsafe activity.
• Greet customers, visitors, staff, tenants, and guests in a professional manner.
• Answer phones professionally and assist guests and employees.
• Permit authorized persons to enter property and monitor entrances and exits.
• Know and enforce facility policies within required limits.
• Perform required patrols of designated areas on foot or in vehicle.
• Prepare reports on accidents, incidents, and suspicious activities as directed.

Skills

Customer service

Communication

Observation

Professional demeanor

Teamwork

Multitasking

Education

High School Diploma or GED

Tools

Security equipment operation

Job description

Harvard Protection Services, LLC. is seeking a Customer Service Officer to support security and life safety operations on-site in New York. You will maintain a professional demeanor, greet guests, monitor entrances, and respond to incidents, ensuring a safe environment for people and property.

Responsibilities include patrols, reporting, and enforcing local policies while delivering high-quality customer-focused service. A valid security license or ability to obtain one is required.