Security Front Desk Officer – Guest Care & Safety

Harvard Maintenance, Inc; New York (NY); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Sick leave

Vacation

401K enrollment

Job summary

Harvard Protection Services in Manhattan is seeking a Customer Service Officer to deliver professional security and life-safety services at the front desk and lobby, including greeting visitors and monitoring entrances.

The position requires a high school diploma or GED, a valid security license, reliable transportation, and strong interpersonal skills. You will answer calls, assist guests, perform patrols, and file incident reports to help maintain a safe environment.

Qualifications

• State or municipality mandated security officer licenses.
• Minimum High School Diploma, GED or equivalent.
• Reliable means of communication and transportation.
• Strong interpersonal communication and friendly, professional demeanor.
• Experience in security, law enforcement, military, or customer service is helpful.

Responsibilities

• Maintain professional demeanor while aiding customers, employees, visitors, and guests.
• Maintain visible presence in the facility / building assigned.
• Monitor the environment, with the ability to detect suspicious and unsafe activity.
• Responsible for becoming familiar with incoming and outgoing traffic, know the customers, tenants, visitors, and guests.
• Greet customers, visitors, staff, tenants, guests in a professional manner always.
• Answers questions and assists guests and employees in a customer focused, supportive manner.
• Answer all phones in a professional manner.
• Permit authorized persons to enter property and monitor entrances and exits.
• Know the facility / building policies and procedures, and enforce them within the required limits.
• Perform required patrols of designated areas on foot or in vehicle.
• Observe departing personnel to protect against the theft of company property and ensure authorized removal of property is conducted within appropriate customer requirements.
• Follow established emergency action planning and procedures.
• Monitor alarms and systems, as required.
• Prepare reports on accidents, incidents, and suspicious activities, as directed.
• The essential duties and responsibilities may differ by customer location assigned.

Skills

Security license

High School diploma

Reliable communication

Customer service

Professional demeanor

Computer skills

Education

High School Diploma or GED

Tools

Security systems

Alarm panels

Job description

Harvard Protection Services in Manhattan is seeking a Customer Service Officer to deliver professional security and life-safety services at the front desk and lobby, including greeting visitors and monitoring entrances.

The position requires a high school diploma or GED, a valid security license, reliable transportation, and strong interpersonal skills. You will answer calls, assist guests, perform patrols, and file incident reports to help maintain a safe environment.