Evening Security Concierge — Lobby & Customer Care

Harvard Maintenance, Inc; New York (NY); On-site; USD 24,000 - 34,000; Full time

Job summary

Harvard Protection Services is seeking a Customer Service Officer to support security operations at a Manhattan client site. You will greet visitors, monitor activity, respond to inquiries, and help maintain a safe, welcoming environment.

The role requires a High School diploma, a valid security guard license or ability to obtain one, reliable transportation, and strong communication skills. Prior customer service or security experience is helpful; a neat, professional appearance is essential.

Qualifications

• High School Diploma or GED.
• Must have a security guard license or be able to obtain one.
• Reliable means of communication and transportation.
• Strong interpersonal communication and friendly, professional demeanor.
• Neat and professional appearance.
• Experience in customer service or security helpful.

Responsibilities

• Maintain a professional demeanor while aiding customers, employees, visitors, and guests.
• Maintain a visible presence in the facility / building assigned.
• Monitor the environment, with the ability to detect suspicious and unsafe activity.
• Greet customers, visitors, staff, tenants, guests in a professional manner always.
• Answers questions and assists guests and employees in a customer focused, supportive manner.
• Answer all phones in a professional manner.
• Permit authorized persons to enter property and monitor entrances and exits.
• Know the facility / building policies and procedures, and enforce them within the required limits.
• Perform required patrols of designated areas on foot or in vehicle.
• Observe departing personnel to protect against theft and ensure authorized removal.
• Follow established emergency action planning and procedures.
• Monitor alarms and systems, as required.
• Prepare reports on accidents, incidents, and suspicious activities.

Skills

Interpersonal communication

Professional demeanor

Neat appearance

Communication devices operation

Education

High School Diploma or GED

Tools

Security equipment operation

Job description

Harvard Protection Services is seeking a Customer Service Officer to support security operations at a Manhattan client site. You will greet visitors, monitor activity, respond to inquiries, and help maintain a safe, welcoming environment.

The role requires a High School diploma, a valid security guard license or ability to obtain one, reliable transportation, and strong communication skills. Prior customer service or security experience is helpful; a neat, professional appearance is essential.