Evening Security & Guest Services Officer

Harvard Protection Services; New York (NY); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health & welfare benefits

Dental and vision coverage

Sick leave

401K enrollment

Job summary

Harvard Protection Services is seeking a Customer Service Officer to deliver professional security and life-safety services in client sites across New York. You will greet visitors, monitor entrances, patrol assigned areas, and respond to incidents with a customer-focused approach.

The role requires a High School diploma, a valid security license, reliable transportation, and strong communication skills. The schedule includes evening shifts Thursday and Friday, with health and retirement

Qualifications

• State or municipality mandated security officer licenses.
• Minimum High School Diploma, GED or the equivalent.
• Reliable means of communication and transportation.
• Security guard license or ability to obtain one within an acceptable period.
• Strong interpersonal communication and friendly, professional demeanor.
• Neat and professional appearance.
• Computer skills to operate security devices.
• Ability to write routine logs and incident reports.
• Prior contract security, law enforcement, or military experience helpful.

Responsibilities

• Maintain a professional demeanor while aiding customers, employees, visitors, and guests.
• Maintain a visible presence in the facility / building assigned.
• Monitor the environment, with the ability to detect suspicious and unsafe activity.
• Familiarize with incoming/outgoing traffic and know the customers, tenants, visitors, and guests.
• Greet customers, visitors, staff, tenants, guests in a professional manner.
• Answer questions and assists guests and employees in a customer focused, supportive manner.
• Answer all phones in a professional manner.
• Permit authorized persons to enter property and monitor entrances and exits.
• Know the facility / building policies and procedures, and enforce them within the required limits.
• Perform required patrols of designated areas on foot or in vehicle.
• Observe departing personnel to protect against the theft of company property and ensure authorized removal of property is conducted within appropriate customer requirements.
• Follow established emergency action planning and procedures.
• Monitor alarms and systems, as required.
• Prepare reports on accidents, incidents, and suspicious activities, as directed.
• The essential duties and responsibilities may differ by customer location assigned.

Skills

Security licenses

Security guard license

Interpersonal skills

Reliable transportation

Computer skills

Documentation

Education

High School Diploma or GED

Job description

Harvard Protection Services is seeking a Customer Service Officer to deliver professional security and life-safety services in client sites across New York. You will greet visitors, monitor entrances, patrol assigned areas, and respond to incidents with a customer-focused approach.

The role requires a High School diploma, a valid security license, reliable transportation, and strong communication skills. The schedule includes evening shifts Thursday and Friday, with health and retirement