Guest-Focused Security & Concierge Officer

Harvard Protection Services; New York, Northern (NY, KY); Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Sick leave

Vacation

401(k)

Job summary

Harvard Protection Services in New York, NY is seeking Customer Service Officers to support our life safety and security services. You will maintain professionalism with customers, visitors, and staff while patrolling and monitoring building environments.

The role emphasizes a proactive, customer-focused mindset, clear communication, and adherence to company policies. Open availability mornings, evenings, and overnights is preferred, with comprehensive benefits included.

Qualifications

• State or municipality mandated security officer licenses.
• Minimum High School Diploma, GED or the equivalent.
• Must have reliable means of communication and transportation.
• Must have a security guard license or be able to obtain one within an acceptable period.

Responsibilities

• Maintain a professional demeanor while aiding customers, employees, visitors, and guests.
• Maintain a visible presence in the facility / building assigned.
• Monitor the environment, with the ability to detect suspicious and unsafe activity.
• Responsible for becoming familiar with incoming and outgoing traffic, know the customers, tenants, visitors, and guests.
• Greet customers, visitors, staff, tenants, guests in a professional manner always.
• Answers questions and assists guests and employees in a customer focused, supportive manner.
• Answer all phones in a professional manner.
• Permit authorized persons to enter property and monitor entrances and exits.

Skills

Security guard license

Excellent communication

High school diploma

Access control

Education

High School Diploma or GED

Tools

Security systems

Intercoms/phones

Job description

Harvard Protection Services in New York, NY is seeking Customer Service Officers to support our life safety and security services. You will maintain professionalism with customers, visitors, and staff while patrolling and monitoring building environments.

The role emphasizes a proactive, customer-focused mindset, clear communication, and adherence to company policies. Open availability mornings, evenings, and overnights is preferred, with comprehensive benefits included.