Lobby Concierge - First Impressions & Guest Experience

Rapport Guest Services; Chicago (IL); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Rapport Guest Services in Chicago is hiring a Lobby Ambassador CME Chicago to create a warm, professional welcome for clients, recruits, customers, and staff. You will manage the switchboard and serve as the primary contact for visitors, ensuring comfort and security throughout their visit.

Essential duties include greeting guests, addressing needs, processing registrations, guiding visitors, and coordinating with other departments to deliver exceptional service.

Qualifications

• Experience in a client service / reception position.
• Ability to stand/walk for extended periods of time.
• Proficiency with MS Office (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Welcomes and acknowledges all guests.
• Anticipates and addresses guests' needs.
• Assists guests in all guest service matters including concierge requests.
• Monitors and processes visitor and registration requests using a centralized inbox.
• Escorts high-touch clients to meeting destinations.
• Promotes teamwork and quality service through daily communications with other departments.
• Maintains positive working relationships and supports the team to reach goals.
• Keeps front desk area clean and orderly at all times.
• Provides a professional arrival and departure experience for guests.
• Acts as first point of contact for lobby activities and emergencies; resolves issues or escalates as needed.
• Performs other duties as assigned.

Skills

Client service experience

Stamina: standing/walking

Professional demeanor

Education

Some college is preferred

Tools

MS Office

Job description

Rapport Guest Services in Chicago is hiring a Lobby Ambassador CME Chicago to create a warm, professional welcome for clients, recruits, customers, and staff. You will manage the switchboard and serve as the primary contact for visitors, ensuring comfort and security throughout their visit.

Essential duties include greeting guests, addressing needs, processing registrations, guiding visitors, and coordinating with other departments to deliver exceptional service.