Lobby Experience Ambassador | Luxury Concierge Lead

MFort Security Services; Evanston (IL); On-site; USD 33,000 - 34,000; Full time

Job summary

MFort Security Services is seeking a professional Concierge Evanston Ambassador to lead the lobby for premium residential and commercial buildings in Evanston, IL. This role requires strong admin and people skills, with responsibility for front desk functions, guest management, and seamless client communication.

You will coach the concierge team, enforce site policies, and collaborate with leasing teams to ensure an outstanding lobby experience across shifts.

Qualifications

• Excellent customer service, communication, multitasking; reliable under pressure.

Responsibilities

• Greet residents/guests, manage visitors/access, handle packages.
• Coordinate daily schedules with client/leasing; property rounds and issues.
• Lead and coach the concierge team; own the lobby experience.
• Oversee front desk operations including visitor management and package handling.
• Handle administrative tasks such as emails, logging information, and filing.

Skills

Customer service

Communication

Multitasking

Education

HS diploma/GED

Job description

MFort Security Services is seeking a professional Concierge Evanston Ambassador to lead the lobby for premium residential and commercial buildings in Evanston, IL. This role requires strong admin and people skills, with responsibility for front desk functions, guest management, and seamless client communication.

You will coach the concierge team, enforce site policies, and collaborate with leasing teams to ensure an outstanding lobby experience across shifts.