Guest Experience Lead & Office Concierge

Nixon Peabody LLP; Chicago (IL); On-site; USD 48,000 - 65,000; Full time

Job summary

Nixon Peabody LLP in Chicago, IL is seeking a Guest Experience Coordinator to be the firm’s first point of contact for clients and visitors. You will create a memorable, welcoming experience by greeting guests, anticipating needs and guiding them with professionalism.

The role requires 5–7 years in customer service or concierge, a Bachelor’s degree preferred, and strong interpersonal and communication skills. Proficiency with Microsoft Office and MS Office tools is expected.

Qualifications

• 5–7 years of experience in customer service or concierge roles.
• Excellent interpersonal, communication, customer service and organizational skills.
• Ability to speak English clearly and work with a professional demeanor.

Responsibilities

• Coordinate and lead the office's reception activities, welcoming clients and guests.
• Greet guests, provide information, and escort to meeting spaces as appropriate.
• Coordinate event logistics with the marketing team and manage conference room scheduling.
• Monitor lobby AV/IT equipment and liaise with IT on issues.
• Assist with couriers, document editing, scanning, and guest registration in Workspace.
• Support conference center operations and ensure a neat, professional reception area.

Skills

Customer service

Interpersonal skills

Communication skills

Multitasking

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Nixon Peabody LLP in Chicago, IL is seeking a Guest Experience Coordinator to be the firm’s first point of contact for clients and visitors. You will create a memorable, welcoming experience by greeting guests, anticipating needs and guiding them with professionalism.

The role requires 5–7 years in customer service or concierge, a Bachelor’s degree preferred, and strong interpersonal and communication skills. Proficiency with Microsoft Office and MS Office tools is expected.