Retail Concierge - Create Seamless Shopper Experiences

Experience Group; Chicago (IL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k)

Paid time off

Job summary

The Experience Group is looking for a Full Time Concierge in Chicago to provide outstanding customer service to shoppers and visitors. Responsibilities include assisting with information, resolving issues, and ensuring a welcoming atmosphere.

The ideal candidate should have a high school diploma, experience in customer service, and strong communication skills. This position requires a flexible schedule including evenings and weekends, with a focus on enhancing the overall shopping experience.

Perks include benefits like a 401(k) and paid time off.

Qualifications

• 1 – 2 years of customer service, hospitality, retail or related role preferred.
• Ability to remain calm under pressure and resolve conflicts effectively.
• Flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Ensure customer expectations are met through concierge services.
• Warmly greet shoppers and provide information.
• Assist with inquiries, directions, and recommendations.
• Resolve customer complaints positively.
• Collaborate with other departments to enhance center operations.
• Support events and promotions.

Skills

Customer service

Good communication

Interpersonal skills

Familiarity with Microsoft Office

Education

High school diploma or equivalent

Tools

Customer service management software

Job description

The Experience Group is looking for a Full Time Concierge in Chicago to provide outstanding customer service to shoppers and visitors. Responsibilities include assisting with information, resolving issues, and ensuring a welcoming atmosphere.

The ideal candidate should have a high school diploma, experience in customer service, and strong communication skills. This position requires a flexible schedule including evenings and weekends, with a focus on enhancing the overall shopping experience.

Perks include benefits like a 401(k) and paid time off.