Lobby Concierge & Guest Experience Advocate

Rapport Guest Services; Pittsburgh (Allegheny County); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Rapport Guest Services invites applications for a Lobby Ambassador position in Pittsburgh. You will welcome guests, assist with check-ins, and provide hospitality support to clients, vendors and staff in the lobby and reception area.

You will memorize VIP profiles, maintain a friendly, professional demeanor, and collaborate with the Lobby Manager to deliver outstanding service in a dynamic, client-focused environment.

Qualifications

• Customer-facing hospitality experience preferred.
• Strong verbal communication and interpersonal skills required.
• Ability to memorize VIP profiles and respond professionally.

Responsibilities

• Greet guests warmly and assist with check-in and directions.
• Act as way-finders and hospitality resource for all guests.
• Engage clients, guests, vendors, and employees with enthusiasm; maintain a helpful demeanor.
• Remember profiles of VIP guests and anticipate their needs.
• Communicate information to teammates and ensure smooth service flow.

Skills

Guest service

Hospitality

Communication

VIP handling

Job description

Rapport Guest Services invites applications for a Lobby Ambassador position in Pittsburgh. You will welcome guests, assist with check-ins, and provide hospitality support to clients, vendors and staff in the lobby and reception area.

You will memorize VIP profiles, maintain a friendly, professional demeanor, and collaborate with the Lobby Manager to deliver outstanding service in a dynamic, client-focused environment.