Loan & Pawn Customer Specialist - Growth Potential

Talentify; Gainesville (GA); Presencial; USD 28 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

401(k) plan

Paid time off

Training program

Employee discounts

Resumo da oferta

TitleMax Gainesville, GA seeks a Customer Service Representative to support loan and pawn cycles, educate customers, and manage payments and appointments. You will participate in community events, build relationships, and ensure accurate data entry in POS systems.

The role requires 40 hours weekly, in-person availability, and adherence to company policies while upholding compliance and security procedures. Prior cash handling experience is a plus.

Qualificações

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Professional demeanor with customers and peers
• Meticulous attention to detail and ability to accurately enter data
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
• Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems
• Must be at least 18 years of age
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• Ability to meet physical demands including standing up to 90% of the time and lifting up to 25 pounds

Responsabilidades

• Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
• Assist in customer account management by accepting payments, monitoring, and managing customer appointments.
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
• Conduct vehicle appraisals accurately using the assessment tool.
• Enter and maintain customer information in the Point-of-Sale system with accuracy and integrity.
• Uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
• Work efficiently in a rapidly changing environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
• Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position.

Conhecimentos

Verbal & written communication

Professional demeanor

Attention to detail

Data entry

Driver's license & auto insurance

Phone & POS proficiency

Formação académica

High school diploma or equivalent

Ferramentas

MS Office

POS systems

Descrição da oferta de emprego

TitleMax Gainesville, GA seeks a Customer Service Representative to support loan and pawn cycles, educate customers, and manage payments and appointments. You will participate in community events, build relationships, and ensure accurate data entry in POS systems.

The role requires 40 hours weekly, in-person availability, and adherence to company policies while upholding compliance and security procedures. Prior cash handling experience is a plus.