Customer Experience Specialist (Loans & Pawn)

Talentify; Conyers (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

New hire training program

Learning management system access

Career advancement opportunities

Educational reimbursement program

Medical insurance options

401(k) match program

Life and AD&D insurance

Voluntary dental/vision/disability/acc

Paid time off

Casual dress code

Job summary

TitleMax is seeking a Customer Service Representative in Georgia to deliver an excellent retail experience for customers seeking loans or pawn services. You will educate customers, process payments, and manage appointments while maintaining accuracy in the POS system and adhering to company policies.

The role requires strong communication, data entry, and a professional demeanor, with the ability to stand for long periods and meet physical requirements.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Professional demeanor with customers and peers.
• Meticulous attention to detail and ability to accurately enter data.
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday.
• Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems.
• Must be at least 18 years of age.
• Background check required.
• Ability to meet the physical demands for this position.

Responsibilities

• Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
• Assist in customer account management by accepting payments, monitoring, and managing customer appointments.
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in in-store and community events.
• Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
• Conduct vehicle appraisals accurately using the assessment tool.
• Enter and maintain customer information in the Point-of-Sale system with accuracy and integrity.
• Uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
• Work efficiently in a rapidly changing environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
• Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week.*

Skills

Verbal communication

Written communication

Professional demeanor

Data entry accuracy

Phone & POS proficiency

Microsoft Office proficiency

Customer service

Education

High school diploma or equivalent

Tools

Point of Sale

Microsoft Office

Job description

TitleMax is seeking a Customer Service Representative in Georgia to deliver an excellent retail experience for customers seeking loans or pawn services. You will educate customers, process payments, and manage appointments while maintaining accuracy in the POS system and adhering to company policies.

The role requires strong communication, data entry, and a professional demeanor, with the ability to stand for long periods and meet physical requirements.