Customer Experience Associate - Growth & Benefits

TMX Finance Family of Companies; Forest Hill (TX); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

New hire training program

Education reimbursement program

401(k) and employer match

Medical insurance options

Job summary

TitleMax is seeking a Customer Service Representative to deliver exceptional service throughout the loan and pawn process, educate customers, and help build relationships in-store.

You will manage payments and appointments, meet performance standards, conduct vehicle appraisals, enter customer data in POS systems, and ensure compliance with laws and company policies. This is a full-time, in-person role with limited Saturday hours.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Professional demeanor with customers and peers.
• Meticulous attention to detail and accurate data entry.
• Valid driver’s license, auto insurance, and personal vehicle.
• Proficiency with phone, Point of Sale, Microsoft Office, and other computer systems.
• Must be at least 18 years old.
• Background check required.
• Ability to meet physical demands (standing up to 90% of time, move up to 25 lbs).

Responsibilities

• Provide exceptional customer experience throughout the full loan or pawn process.
• Assist in customer account management by accepting payments, monitoring, and managing appointments.
• Leverage partnerships, obtain referrals, and participate in/in-store events.
• Develop customer relationships to build new business and brand loyalty.
• Conduct vehicle appraisals using the assessment tool.
• Enter and maintain customer information in the POS system.
• Uphold compliance with company policies and laws.
• Maintain security procedures, vault, cash drawer, and deposits.
• Work in a fast-changing environment and handle multiple tasks.
• Communicate effectively with customers and team members.
• Maintain a full-time in-person schedule including limited Saturdays (40 hours/week).

Skills

Verbal communication

Written communication

Customer service demeanor

Attention to detail

Data entry

Education

High school diploma or equivalent

Tools

Phone systems

Point of Sale

Microsoft Office

Job description

TitleMax is seeking a Customer Service Representative to deliver exceptional service throughout the loan and pawn process, educate customers, and help build relationships in-store.

You will manage payments and appointments, meet performance standards, conduct vehicle appraisals, enter customer data in POS systems, and ensure compliance with laws and company policies. This is a full-time, in-person role with limited Saturday hours.