Customer Service Pro: Loans & Pawn, Growth Path

Talentify; Savannah (GA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Robust training program

Educational reimbursement

401(k) with company match

Paid time off

Dental, vision, disability coverage

Life and AD&D insurance

Jeans and sneakers casual dress

Job summary

TitleMax in Savannah, GA is hiring a Customer Service Representative to support store operations and deliver exceptional customer experiences. You will educate customers on loan/pawn options, process payments, manage appointments, and help drive growth and brand loyalty.

The role emphasizes accurate data entry, strong communication, and compliance with company policies in a fast-paced, in-person environment. Training and development are provided.

Qualifications

• Excellent verbal and written communication skills.
• Meticulous attention to detail and ability to accurately enter data.
• Ability to meet physical demands and stand for long periods.

Responsibilities

• Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
• Assist in customer account management by accepting payments, monitoring, and managing customer appointments.
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in in-store and community events.
• Develop customer relationships to build new business, maintain store profitability, and further brand loyalty.
• Conduct vehicle appraisals accurately using the assessment tool.
• Enter and maintain customer information in the Point-of-Sale system with accuracy and integrity.

Skills

Verbal and written communication

Professional demeanor

Attention to detail

Interpersonal skills

Data entry accuracy

Education

High school diploma or equivalent

Tools

Point of Sale system

Microsoft Office

Job description

TitleMax in Savannah, GA is hiring a Customer Service Representative to support store operations and deliver exceptional customer experiences. You will educate customers on loan/pawn options, process payments, manage appointments, and help drive growth and brand loyalty.

The role emphasizes accurate data entry, strong communication, and compliance with company policies in a fast-paced, in-person environment. Training and development are provided.