Customer Experience Specialist — Loans & Pawn

Talentify; Birmingham (AL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

New hire training program

Learning management system access

Education reimbursement program

Medical insurance options

401(k) with company match

Life and AD&D insurance

Voluntary benefits: dental, vision,dis

Paid time off

Casual dress code

Job summary

TitleMax is seeking a Customer Service Representative to guide customers through loan/pawn processes and provide outstanding service. You will handle payments, manage appointments, conduct vehicle appraisals, and ensure accurate data entry in the POS system.

Responsibilities include relationship-building, community engagement, and strict adherence to policies, with a full-time in-store schedule (40 hours/week) and occasional Saturdays. A valid driver’s license and background checks are required.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Professional demeanor with customers and peers.
• Meticulous attention to detail and ability to accurately enter data.
• Valid driver’s license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Proficiency in using phone, POS, Microsoft Office, and other computer systems.
• Must be at least 18 years of age.
• Background check required.
• Ability to meet physical demands including standing up to 90% of the time and lifting up to 25 pounds.

Responsibilities

• Provide an exceptional customer experience throughout the full cycle of loan/pawn process by educating consumers and making recommendations based on financial needs.
• Assist in customer account management by accepting payments, monitoring, and managing appointments.
• Engage in in-store/community events and pursue referrals to drive sales and brand loyalty.
• Develop customer relationships to build new business and maintain store profitability.
• Conduct vehicle appraisals using the assessment tool.
• Maintain customer information accurately in the POS system.
• Uphold company policies and comply with local, state, and federal laws.
• Manage opening/closing procedures, vault, cash drawer, and deposits.
• Communicate effectively with customers and team members at all levels.
• Maintain a full-time in-person schedule (40 hours/week) including limited Saturdays.

Skills

Verbal communication

Written communication

Customer service

Data entry

MS Office

POS system

Education

High school diploma

Tools

POS system

Microsoft Office

Job description

TitleMax is seeking a Customer Service Representative to guide customers through loan/pawn processes and provide outstanding service. You will handle payments, manage appointments, conduct vehicle appraisals, and ensure accurate data entry in the POS system.

Responsibilities include relationship-building, community engagement, and strict adherence to policies, with a full-time in-store schedule (40 hours/week) and occasional Saturdays. A valid driver’s license and background checks are required.