Loan & Pawn Customer Experience Specialist

Talentify; Conroe (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

New hire training

LMS access

Career advancement

Educational reimbursement

Medical insurance

401(k) match

Life and AD&D insurance

Disability plans

Paid time off

Diversity culture

Casual dress code

Job summary

TitleMax is hiring a Customer Service Representative to join our Store Operations team. You will deliver an outstanding customer experience throughout the loan/pawn cycle, educate customers, and help manage payments, appointments, and data in our POS system.

You’ll build relationships to grow business, uphold compliance, and support store profitability. A dependable, in-person full-time schedule with occasional Saturdays is required.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Ability to meet the physical demands for this position, including standing up to 90% of the time and lifting up to 25 pounds.

Responsibilities

• Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
• Assist in customer account management by accepting payments, monitoring, and managing customer appointments.
• Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
• Conduct vehicle appraisals accurately using the assessment tool.
• Enter and maintain customer information in the Point-of-Sale system with accuracy and integrity.
• Uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.

Skills

Verbal communication

Written communication

Customer service

Data entry

MS Office

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

POS system

CRM software

Job description

TitleMax is hiring a Customer Service Representative to join our Store Operations team. You will deliver an outstanding customer experience throughout the loan/pawn cycle, educate customers, and help manage payments, appointments, and data in our POS system.

You’ll build relationships to grow business, uphold compliance, and support store profitability. A dependable, in-person full-time schedule with occasional Saturdays is required.