Customer Service & Loans Specialist

Talentify; Tuscaloosa (AL); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

New hire training program

Learning management system access

Performance-based career advancement

Educational Reimbursement Program

Medical insurance options

401(k) with company match

Life and AD&D Insurance

Paid Time Off 12 days per year

Casual dress code

Job summary

TitleMax® is hiring a Customer Service Representative to support the Store Operations team. You will educate customers through the loan and pawn process, manage payments, appointments, and learn to build trusted relationships for continued business.

The role emphasizes accuracy in data entry, adherence to policies, and strong communication. Full-time, in-person attendance with occasional Saturday hours is required, and benefits focus on training and growth opportunities.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Professional demeanor with customers and peers.
• Meticulous attention to detail and ability to accurately enter data.
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems.
• Must be at least 18 years of age.
• Background check required.
• Ability to meet the physical demands for this position (standing up to 90%, lifting up to 25 pounds, movement around store, keyboard operation).

Responsibilities

• Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
• Assist in customer account management by accepting payments, monitoring, and managing customer appointments.
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
• Conduct vehicle appraisals accurately using the assessment tool.
• Enter and maintain customer information in the Point-of-Sale system with accuracy and integrity.
• Uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
• Work efficiently in a rapidly changing environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
• Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week.

Skills

Excellent communication

Professional demeanor

Attention to detail

Data entry

Customer service

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

Phone systems

Point of Sale

Microsoft Office

Job description

TitleMax® is hiring a Customer Service Representative to support the Store Operations team. You will educate customers through the loan and pawn process, manage payments, appointments, and learn to build trusted relationships for continued business.

The role emphasizes accuracy in data entry, adherence to policies, and strong communication. Full-time, in-person attendance with occasional Saturday hours is required, and benefits focus on training and growth opportunities.