Loan Acquisition & Customer Solutions Specialist

OneMain Financial Group; Carmel (IN); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Stock Purchase Plan

Tuition reimbursement

Paid time off

Paid sick leave

Holidays

Volunteer time

Job summary

OneMain Financial Group in Carmel, IN is looking for a customer-focused service representative to manage loan lifecycle tasks, from intake to collections and compliance. You will engage customers through phone, email, chat, and our in-house systems, delivering clear explanations of terms and options while supporting branch goals.

The ideal candidate has a high school diploma or GED, and experience in sales, collections or customer service.

Qualifications

• High School Diploma or GED is required.
• Sales, Collections or Customer Service experience preferred.
• Bilingual Spanish is a plus.

Responsibilities

• Multitask and adapt to dynamic role demands to provide timely service.
• Exceed customer expectations with empathy and encouragement to achieve goals.
• Develop and maintain connections with customers throughout the loan process.
• Manage loan lifecycle including collections activities while complying with laws.
• Engage customers and other departments via phone, email, chat and in-house systems.
• Demonstrate a passion for achievement and goal-oriented mindset.
• Educate customers on optional insurance products and explain loan terms clearly.

Skills

Customer service

Spanish bilingual

Education

High School Diploma or GED

Job description

OneMain Financial Group in Carmel, IN is looking for a customer-focused service representative to manage loan lifecycle tasks, from intake to collections and compliance. You will engage customers through phone, email, chat, and our in-house systems, delivering clear explanations of terms and options while supporting branch goals.

The ideal candidate has a high school diploma or GED, and experience in sales, collections or customer service.